How can we help?
Email the address for your app and a real person will get back to you, usually within two business days. Using the Support button inside the app is the fastest way: it fills in your app version and device for us.
Liftoff Legacy
Gameplay, purchases, subscriptions and bugs. In the game: Settings → Support → Email us.
legacy@rocketclad.com
Liftoff Golf Academy
Coaching content, your purchase and bugs. In the app: Settings and support → Contact support.
academy@rocketclad.comEverything else
General questions: support@rocketclad.com
Privacy and data requests: privacy@rocketclad.com
Business and press: business@rocketclad.com
Purchases and subscriptions
How do I restore my purchases on a new or reset device?
Sign in with the same Apple ID or Google account you bought with, then:
- Liftoff Legacy: open Settings and tap Restore Purchases. Your subscriptions are restored.
- Liftoff Golf Academy: open Settings and support and tap Restore purchase.
Items that get used up, such as booster packs, coins and energy, can't be restored once used.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not inside the game. Cancel at least 24 hours before the renewal date to avoid being charged for the next month.
- iPhone or iPad: open the Settings app, tap your name, then Subscriptions, choose Liftoff Legacy and tap Cancel Subscription.
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, choose Liftoff Legacy and tap Cancel.
Deleting the game does not cancel a subscription.
Can I get a refund?
Payments go through Apple or Google, so they handle refunds:
- Apple: go to reportaproblem.apple.com, sign in and choose Request a refund.
- Google Play: see Google's refund help page, or request one from your Google Play order history.
If something you paid for didn't arrive, email us first. We can usually sort it out quickly.
I paid but didn't get my item.
Close the app completely and open it again. Most delayed purchases arrive then. If not, try Restore Purchases, then email us with the date and the item. A screenshot of your App Store or Google Play receipt helps, but please blur any card numbers.
Progress and data
Where is my progress saved?
Both apps save your progress on your device. We don't run accounts or cloud saves, so deleting the app or switching phones starts fresh. Your purchases can still be restored (see above).
How do I delete my data?
Deleting the app removes everything it saved on your device. You don't need an account, so there's nothing else to close.
Liftoff Legacy sends gameplay analytics only if you said yes on the in-game card. You can turn that off any time in Settings. To have analytics data or past support emails deleted, email privacy@rocketclad.com. Include your player ID if you have it: it's at the bottom of any support email the game prepares.
See the privacy policies for the details.
Liftoff Legacy
The game is running slowly or the battery drains quickly.
Close other apps, make sure your device has free storage space, and restart the device. If it keeps happening, email us your device model. The in-game Support email includes it for you.
I'm stuck on a level.
Boosters, the Daily Drop and +5 moves all help, and the in-game Help button has tips for each challenge piece. Levels are tested to be beatable without paying.
Liftoff Golf Academy
Are the rules in the app official?
The app explains the Rules of Golf in plain English for common situations. For official rulings, see the USGA Rules Hub or The R&A.
I erased everything by mistake. Can you get it back?
Sorry, no. Your golfers, scores and shot logs live only on your device, so we never have a copy. Your purchase is safe: tap Restore purchase to unlock the app again.